The Manual Withdrawal Review feature gives operators greater control over player withdrawals by allowing requests to be reviewed before they proceed to payment.
If you would like to enable this feature for your site, please create a support ticket requesting activation.
What Happens When a Player Requests a Withdrawal?
When a player submits a withdrawal:
The transaction is created with the status Review.
The requested amount is locked and deducted from the player’s playable balance.
The withdrawal remains under review until it is approved or rejected.
The player cannot use the locked funds while the withdrawal is being reviewed.
Accessing Withdrawals Under Review
To manage withdrawals, select Transactions from the Back Office navigation menu.
The Transactions page contains two tabs:
Withdrawal Review: Used to review and manage withdrawal requests awaiting a decision.
Transaction History: Used to view historical transactions.
The Back Office index page also includes a quick-access review panel showing the most recent withdrawals requiring review.
Approving a Withdrawal
When a withdrawal is approved:
Its status changes from Review to Pending.
It proceeds to the payment process.
The withdrawal is paid out as soon as possible.
Approving a withdrawal confirms that it has passed the operator’s review and can proceed to payment.
Rejecting a Withdrawal
When a withdrawal is rejected:
The withdrawal is cancelled.
The locked amount is returned to the player’s playable balance.
The player can use the returned funds again.
Reviewing Multiple Withdrawals
Operators can select and process multiple withdrawals from the review page. This makes it possible to approve or reject several requests in a single action.
Please ensure that each selected transaction has been properly reviewed before completing a bulk action.
Automatic and Manual Approval Status
The withdrawal review table shows whether the account attached to each withdrawal is currently set to Automatic or Manual withdrawal approval.
The automatic withdrawal approval status can be configured in two ways:
From the withdrawal review table, select the three-dot menu (...) at the end of the relevant withdrawal row. You can then enable or revoke automatic approval for the attached account.
From the player’s account page in PAM, where automatic withdrawal approval can also be enabled or revoked.
Accounts cannot be approved for automatic withdrawals in batches. The setting must be managed individually for each account.
When automatic approval is enabled, future withdrawals from that account will bypass manual review and proceed directly to payment. If automatic approval is revoked, future withdrawals will require manual review again.
Automatic approval should only be enabled for accounts that have been carefully reviewed and approved as trusted.
Frontend Integration via OpenAPI
OpenAPI provides the endpoint needed for the frontend to retrieve player transfer transactions and display their current status and transaction type:
Player:
GET /v1/account/transfer-transactions
| Endpoint | What you get |
| ------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| GET /v1/account/transfer-transactions | Player's own withdrawals/deposits. Returns status (pending/review/success/rejected), type (debit/credit), amount, token, hash, createdAt |
| GET /v1/withdraw/:routeId | Withdrawal route metadata (min amount, rate, address pattern) — no status, just config |
| POST /v1/withdraw/:routeId | Creates a withdrawal. Returns { id } — the new transfer transaction ID |
This allows the frontend to show players the current state and type of their transfer transactions, including withdrawals that are under review.
Important Review Guidance
Operators should carefully review the available account and transaction information before:
Approving a withdrawal
Rejecting a withdrawal
Enabling automatic withdrawals for an account
If you are unsure which data points should be investigated or whether a withdrawal or account should be approved, please contact our support team before taking action.