To maintain a secure and organized environment within the Back Office, each operator is assigned a specific role. Roles determine what actions a user can perform and what data they can access. This helps ensure that sensitive information remains protected while still allowing team members to perform their duties effectively.
🔐 Role Types & Permissions
1. Super Admin
Access Level: Full
Description:
The Super Admin role has unrestricted access across all system modules. This role is typically reserved for senior management or trusted administrators.
Permissions include:
Full access to create, edit, and delete entities such as races, rewards, games, categories, etc.
Ability to activate/deactivate games and categories.
Can manage users, assign roles, and handle system-wide configurations.
View and manage all KYC data.
⚠️ Note: Only assign the Super Admin role to users who require complete operational control.
2. View Only (Can See KYC)
Access Level: Restricted View
Description:
This role is designed for compliance or monitoring purposes. Users with this role can review platform data, including KYC information, but cannot make any edits or changes.
Permissions include:
View KYC documents and verification statuses.
View dashboard and basic players details.
No ability to update, modify, or activate/deactivate any games, races, or rewards.
3. View Only (Can’t See KYC)
Access Level: Limited View
Description:
This role is intended for support or general staff who need visibility over platform activities but should not have access to sensitive KYC data.
Permissions include:
No visibility of KYC documents or sensitive identification data.
View dashboard and basic players details (without KYC).
No editing capabilities — cannot activate, deactivate, or update any data or categories.
🧩 Requesting a Role for a Team Member
To streamline access control, all role assignments and changes must be requested through the Intercom ticketing system within the Back Office.
📋 How to Request:
Log in to your Back Office.
Open the Intercom widget in the bottom-right corner.
Choose “Access Request” as the ticket category.
Fill in the required details:
Team Member’s Name
Email Address
Requested Role: (Super Admin / View Only – Can See KYC / View Only – Can’t See KYC)
Submit the ticket.
Our team will review the request and assign the role as soon as it’s approved.
💡 Tip: For transparency and compliance, all role changes are logged internally.
✅ Best Practices
Assign Super Admin only to trusted senior users.
Use View Only (Can See KYC) for compliance or auditing teams.
Use View Only (Can’t See KYC) for general staff requiring visibility without sensitive data access.
Always submit role change requests through Intercom, not Slack.